New TRIMEDX platform will go live on March 20

Methodist Health System has partnered with TRIMEDX, a leader in the medical equipment inventory and management industry, to provide oversight of the health system’s over 30,000 pieces of medical equipment. TRIMEDX services will become fully operational for Methodist on Wednesday, March 20. 

To ensure that this transition is seamless, TRIMEDX teams will round at all affiliate locations March 11-13 to guide staff through the new process and answer questions. 

TRIMEDX team members are also available to present at department huddles during these dates. If you would like a TRIMEDX representative to speak at your huddle, contact Danielle Partridge, rounding team leader, at @email.

New Service Request Process 

Medical equipment service requests can be placed by dialing (402) 354-2280 and selecting option 3. Standard service requests can be placed 24 hours a day, seven days a week, via phone or online.

Calls will be answered by the TRIMEDX Client Experience Center (CEC) coordinators Monday through Friday from 4:30 a.m. to 11 p.m., with weekend hours from 6 a.m. to 8 p.m. Outside of these hours, associates will hear emergency instructions for reporting urgent service requests.

When you reach the CEC, you’ll be asked to provide the following information:

• TRIMEDX equipment ID number
• Your first and last name
• Phone number where you can be contacted
• Location of the equipment
• Problem with the equipment

You should submit all nonemergent service requests through the online self-service portal at https://service.trimedx.com/tcp.

• Enter NMHS for the Hospital Access Code 
• TIP: Click the “Remember Access Code” box to skip this step for all future requests, or “Register User Log In” one time if you’re a frequent medical engineering services requestor. 

If you have other questions, please contact Rusty Taper at @email.