Multifactor Authentication Coming Soon to UMR Website and App

UMR – Methodist’s claims payer for the health, dental and flex plans – is adding multifactor authentication (MFA) to consumer-driven health (CDH) accounts beginning Tuesday, Oct. 3.   

CDH accounts are the medical expense reimbursement plan, limited use medical expense reimbursement plan and the dependent care expense reimbursement plan.

If you use the UMR site or Consumer Accounts with UMR app to access claims information, you’ll be prompted to set up MFA for your account. Beginning Oct. 3, you’ll select and answer five new security questions on your next login. These security questions are separate from any questions associated with your HealthSafe ID login for umr.com’s username and password.

Once your MFA has been established, you’ll only need to verify your identity with MFA on each subsequent mobile app login.

In addition to the newly established security questions, you can verify your identity with a verification code sent via email or text message if you have an email address or mobile phone number on file.

The following high-risk transactions will trigger an MFA prompt:

• Login with mobile app only
• Add/update email address in portal only
• Add/update mobile phone number in portal only
• Changing a password
• HSA distribution
• Reporting a debit card lost or stolen
• Requesting a new debit card

If you are using the Consumer Accounts with UMR mobile app, the “Forgot password” link now requires your username and an email address on file to set up a new password.

If you need assistance logging in after these changes go live, please contact @email or call the number in your welcome packet or on your ID card.